We therefore recommend that you log in to your customer account before placing an order so that you have an overview of all your orders afterwards.
If the order has been made correctly and is confirmed, you will be automatically redirected to the confirmation page where you will find your order number. You will also receive an email with all the details.
If you have a customer account with us It will be displayed in your account.

You have the possibility to use our notification service. You can enter your email address on the item page by using the corresponding button. You will get a notification as soon as the item is available again.You will be able to add an item to your order only if you contact Us within 12 hours of placing your order.
You are not sure if you want to buy an item yet? Perhaps you want to buy one or more items at a later time? Then you can set the item 'on hold' in our wish list.
Therefore, you have to log in into your customer account. After that you can place as many items in your watch list as you wish.
You can look at your wish list every time in your customer account under the menu item 'My Wish List'.

Click on My Account in the upper right corner in our Online-Shop and afterwards click on Forgot Password?. Enter the email address by which you are registered here. We will send you a new password to this E-Mail-Address. You can log in with the new password into your account. There you can create a new individual password for yourself. Should you have forgotten the email address you used before or should your email address not be valid anymore please register as a new customer. Now you can create a new login name and a new password. Please use this data from now on.
Please note that the password is case-sensitive. Enter the password without spaces. You can not log in into your account despite the correct input of data? Here you have the possibility to have a new password sent to you. With it, you can log in into your customer account and afterwards create a new password according to your wishes.
You can change your E-Mail-Address in your customer account under the menu item "Personal data".
The new E-Mail-Address is automatically the login name.

Yes. You may stay informed on special offers and promotions by subscribing to the Amber Jewelry Glam e-mail list. Sign up at subscription status page.
We offer 50$ off the price of a single purchase of two or more items when that purchase is $400 or more.
No, only one code can be used per transaction.
Throughout the year, there will be various campaigns, where you can find top promo codes and offers for these seasonal items. Regardless of how you find there, there are many coupons out there for you to choose.
At checkout or in your shopping cart enter the ‘Promo Code’ in the relevant field. Click the “ADD” button. The applicable discount will be subtracted from the price of your purchase. Remember to enter the promotional code before the order is finalized as it will not be possible to add it later.

We offer fast and free shipping on every order.
All orders are sent with a tracking shipping service and, upon shipment, we will send you a confirmation email containing the link to track the progress of your parcel. After 24 hours from sending the order you can track the shipping status by accessing the tracking page.
We kindly ask all customers to check the package for possible damage when you receive it. Should the parcel be re-glued by the deliverer or should it show clear damage please refuse acceptance.
The goods are then automatically returned to us. Afterwards we can refund the purchase amount or arrange for a new shipment depending on your wishes.
If you have already accepted a damaged or glued package we ask for your cooperation so that we can assert our claims against the deliverer.
In this case please send us meaningful photos of the package and the defective item so that we can complain about the delivery to the respective carrier.
We ship orders using secure, non-descript packaging material.

You can make the payment by: Credit Card, Debit Card or Prepaid Card belonging to any international circuit and PayPal.
For us security is extremely important, so we want you to know that your information will be encrypted and secure. Every purchase is made in the utmost security thanks to the use of certified secure servers and the adoption of the most advanced coding systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information via the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties. We only use secure connections, as shown in the "https" prefix and the padlock symbol appearing in the browser address bar. To protect your purchases by credit card, you will be asked at every order to enter the security code CVV2/CVC2/CID.
We also take the risk of fraud seriously, all credit and debit card payments are subject to validation and authorization by both you and your credit institution.
Our payments department will carry out anti-fraud checks before approving the transaction and, for greater protection, you may contact us for further details before confirming the order.
On the Mastercard and Visa cards, the security code is a 3-digit number on the back of the card near the space reserved for the holder's signature. On American Express cards the security code is placed on the front of the card and consists of 4 digits.

Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.
Contact the Customer Service as soon as you discover the defect and provide as much detail as possible (the order number, which item is defective, what the defect is, etc.). A member of Customer Service will find a solution and answer your request as soon as possible.

Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. To be eligible for return, items must be in their original purchase condition and include all product documentation. We have free extended holiday returns, too. To ensure your recipients love their holiday gifts, orders shipped between November 15 through December 15 may be returned through January 15, free of charge and no questions asked. Our regular 30-day return policy resumes on December 15.
On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.
Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.
Yes. Once your package arrives at Amber Jewelry Glam, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company's funds transfer policy. For international credits, allow up to 7 additional days (M-F).
Yes. You'll receive an e-mail from us alerting you that your return has been received, then another one alerting you it's been passed along to our Quality Assurance department. For returned items, we'll send you an e-mail with a shipping confirmation no later than 9 P.M. (EST) on the day it ships.
Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.

Yes, we welcome retailers and distributors who are interested in carrying our products.

You can sign up by entering your email address, or directly when registering in My Account.
If you no longer wish to receive our newsletter, click on the link to cancel your subscription at the bottom of each of our emails.
If you change your mind in the future, you can sign up again simply by following the instructions listed above.