Frequently Asked Questions
How can I place an order?
To purchase a product at Amber Jewelry Glam Store:

1. select the color and size of the item from the available combinations from the product sheet.
2. add the product to cart
3. if you decide to continue shopping, you can view the contents of your shopping cart at any time by clicking on the icon at the top right of the screen
4. click on the cart icon and decide when to proceed with the order
5. if you are a registered user you can log in or continue as a guest and enter the shipping address and billing address
6. select a desired payment method
7. enter payment details
8. check that the details entered are correct and click on "Checkout".

Why can't I see my guest order in my customer account?
If you have a customer account with us and you have placed your order as a guest, this order will not be displayed in your customer account.
Unfortunately, it is also not possible to view this order in your customer account afterwards. 
We therefore recommend that you log in to your customer account before placing an order so that you have an overview of all your orders afterwards.
How can I verify that my order is confirmed?
If the order has been made correctly and is confirmed, you will be automatically redirected to the confirmation page where you will find your order number. You will also receive an email with all the details.
How can i check the status of my order?
If you have a customer account with us It will be displayed in your account.

An item is currently not available, when will it be available again?
Should an item not be available, we will specify the delivery date according to our supplier. If you do not find a delivery date in the item description, we do not have any further information about the expected delivery date at present.
You have the possibility to use our notification service. You can enter your email address on the item page by using the corresponding button. You will get a notification as soon as the item is available again.
I have forgotten to add an item to my order. Can you please add it?
You will be able to add an item to your order only if you contact Us within 12 hours of placing your order.
What is the WISH LIST for?
You are not sure if you want to buy an item yet? Perhaps you want to buy one or more items at a later time? Then you can set the item 'on hold' in our wish list.
Therefore, you have to log in into your customer account. After that you can place as many items in your watch list as you wish.
You can look at your wish list every time in your customer account under the menu item 'My Wish List'.

How do I register?
Creating an account is easy and free!
You can click this link, enter the required information and choose a password. Registered users can save their favorite products in the wishlist and access all the information related to orders and returns.
Do I need to be registered to buy on your online store?
You do not need to be registered to buy but you will not be able to view the orders placed in your private area.
I have forgotten my login information.
Click on My Account in the upper right corner in our Online-Shop and afterwards click on Forgot Password?. Enter the email address by which you are registered here. We will send you a new password to this E-Mail-Address. You can log in with the new password into your account. There you can create a new individual password for yourself. Should you have forgotten the email address you used before or should your email address not be valid anymore please register as a new customer. Now you can create a new login name and a new password. Please use this data from now on.
I can not login into my account, what can I do?
Please note that the password is case-sensitive. Enter the password without spaces. You can not log in into your account despite the correct input of data? Here you have the possibility to have a new password sent to you. With it, you can log in into your customer account and afterwards create a new password according to your wishes.
How can I change my E-Mail-Address?
You can change your E-Mail-Address in your customer account under the menu item "Personal data".
The new E-Mail-Address is automatically the login name.

Are discounts available?
Yes. You may stay informed on special offers and promotions by subscribing to the Amber Jewelry Glam e-mail list. Sign up at subscription status page.
We offer 50$ off the price of a single purchase of two or more items when that purchase is $400 or more.
Can multiple promo codes be applied to the same transaction?
No, only one code can be used per transaction.
Where can I find coupon codes?
Throughout the year, there will be various campaigns, where you can find top promo codes and offers for these seasonal items. Regardless of how you find there, there are many coupons out there for you to choose.
How can i use a coupon code?
At checkout or in your shopping cart enter the ‘Promo Code’ in the relevant field. Click the “ADD” button. The applicable discount will be subtracted from the price of your purchase. Remember to enter the promotional code before the order is finalized as it will not be possible to add it later.

What are the shipping costs?
We offer fast and free shipping on every order.
How can i track the shipment of my order?
All orders are sent with a tracking shipping service and, upon shipment, we will send you a confirmation email containing the link to track the progress of your parcel. After 24 hours from sending the order you can track the shipping status by accessing the tracking page.
The package was delivered with a transport damage.
We kindly ask all customers to check the package for possible damage when you receive it. Should the parcel be re-glued by the deliverer or should it show clear damage please refuse acceptance.
The goods are then automatically returned to us. Afterwards we can refund the purchase amount or arrange for a new shipment depending on your wishes.
If you have already accepted a damaged or glued package we ask for your cooperation so that we can assert our claims against the deliverer.
In this case please send us meaningful photos of the package and the defective item so that we can complain about the delivery to the respective carrier.
How is my order packaged?
We ship orders using secure, non-descript packaging material.

What are the available payment methods?
You can make the payment by: Credit Card, Debit Card or Prepaid Card belonging to any international circuit and PayPal.
Is Payment Secure?
For us security is extremely important, so we want you to know that your information will be encrypted and secure. Every purchase is made in the utmost security thanks to the use of certified secure servers and the adoption of the most advanced coding systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information via the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties. We only use secure connections, as shown in the "https" prefix and the padlock symbol appearing in the browser address bar. To protect your purchases by credit card, you will be asked at every order to enter the security code CVV2/CVC2/CID.
We also take the risk of fraud seriously, all credit and debit card payments are subject to validation and authorization by both you and your credit institution.
Our payments department will carry out anti-fraud checks before approving the transaction and, for greater protection, you may contact us for further details before confirming the order.
What is the security code?
On the Mastercard and Visa cards, the security code is a 3-digit number on the back of the card near the space reserved for the holder's signature. On American Express cards the security code is placed on the front of the card and consists of 4 digits.

Do you offer a warranty on the jewellery I purchase from Amber Jewelry Glam?
Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.
In case of defects, who should i contact for assistance?
Contact the Customer Service as soon as you discover the defect and provide as much detail as possible (the order number, which item is defective, what the defect is, etc.). A member of Customer Service will find a solution and answer your request as soon as possible.

What is your return policy?
Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. To be eligible for return, items must be in their original purchase condition and include all product documentation. We have free extended holiday returns, too. To ensure your recipients love their holiday gifts, orders shipped between November 15 through December 15 may be returned through January 15, free of charge and no questions asked. Our regular 30-day return policy resumes on December 15.
How long will it take Amber Jewelry Glam to process my merchandise return?
On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.
I am expecting my returned item to be replaced. How long does it take to reach me?
Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.
Will I be notified during the merchandise returns process?
Yes. Once your package arrives at Amber Jewelry Glam, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
When should I expect to receive my return credit?
For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company's funds transfer policy. For international credits, allow up to 7 additional days (M-F).
Will Amber Jewelry Glam update me during the return process?
Yes. You'll receive an e-mail from us alerting you that your return has been received, then another one alerting you it's been passed along to our Quality Assurance department. For returned items, we'll send you an e-mail with a shipping confirmation no later than 9 P.M. (EST) on the day it ships.
I am expecting my returned item to be replaced. How long does it take to reach me?
Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.

Do you offer Wholesale?
Yes, we welcome retailers and distributors who are interested in carrying our products.

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